Accountability and Quality Assurance

Trust is earned and it is important to us that you believe and have confidence in our work and the ability to deliver on what we promise.

At SWIRCA & More we work hard to go above and beyond compliance standards and continuously seek quality improvement. We believe transparency and accountability are paramount to building and maintaining trust with clients, members, partners, and providers.

SWIRCA & More has a robust training curriculum that establishes a strong foundation of understanding on what is expected of staff at all levels and departments. Staff performance is regularly monitored and evaluated for accuracy and compliance. We use a CQI framework of Plan Do Study Act to help identify effective and positive changes for improvement. This helps us ensure that when a gap is identified that we can devise an immediate and effective change.

Data Driven Decision Making

SWIRCA places a high commitment on collecting, analyzing, and reporting on important data that is available to us. Through trend identification and examining population, demographic, social, and economic metrics, we are able to make more informed, timely, and effective decisions.

We compile and report our data regularly, if you want to see our latest report, please Click Here.

Continuous Feedback

As part of quality monitoring, we pursue feedback from those we partner with and serve. We conduct annual surveys from ongoing funding recipients and contracted providers.

We also run a continuous survey for customer experience with our Aging and Disability Resource Center.

Learn more about our recent Case Management Satisfaction Survey by Clicking Here.

Reports and Surveys

SWIRCA's AREA PLAN
Our most recent annual plan is based on the essential feedback recieved from individuals who live in our six-county region. Click Here for Report.

Interested in learning more about the next Area Survey? Contact us!

CARE MANAGEMENT ANNUAL POPULATION NEEDS ASSESMENT

Click Here for Report.

Contract with SWIRCA

Are you an established home health agency that serves our area? Or interested in serving people in Southwestern Indiana? Consider becoming a CHOICE, Title 3, or SSBG provider by clicking here to contact us to learn more about the process.

PROVIDER SUPPORT
If you are a current provider and need help understanding your contractual requirements, contact us.

Indiana State Plan on Aging

Under the federal Older Americans Act of 1965, as amended, Indiana Family and Social Services Administration’s Division of Disability, Aging and Rehabilitative Services and Bureau of Better Aging is responsible for developing and administering a multi-year State Plan on Aging that provides goals and objectives related to assisting older residents, their families, and caregivers. The draft of the 2027-2030 Indiana State Plan on Aging is now available and can be found here.

A 30-day public comment period will be held May 1, 2026-May 30, 2026. In addition to the 30-day public comment period in which the public will be able to provide written comments to the bureau via US postal service or electronic mail, the bureau will host public events in which the public may provide verbal comments.

The bureau will accept written public comments until 5:00 p.m. EDT on May 30, 2026. Written comments may be sent to DAComments@fssa.in.gov. Please include “State Plan” in the subject line. Additionally, comments may be mailed to:

Family and Social Services Administration
Bureau of Better Aging
Division of Disability, Aging and Rehabilitative Services
Attention: Latasha Hayes
402 W. Washington St., W454
Indianapolis, IN 46207-7083

Decades of experience has taught us that quality is a journey, not an end point.

94.68% Satisfaction Rating 2025 Ongoing Case Management Survey

Feedback reflects that most often care managers are assisting with resources such as nutrition, finding home health options, navigating applications, and increasing access to essential medical care.

90.00% Satisfaction Rating 2025 ADRC Survey

Our ADRC survey reflected that 50% had at least five options for community resources to meet their needs.

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